Policies

Contact Information

Contact Us Policy
https://thegtistore.com/pages/contact-us

If you have any questions about your order, our policies, or need assistance, please contact us:

Ghost Trip Investigation LTD
Unit 9 Ball Mill Top Business Park
Hallow, Worcester
England, WR2 6PD

Email: support@thegtistore.com

Shipping Policy

https://thegtistore.com/policies/shipping-policy

Digital Tickets

All tickets sold on this website are digital unless otherwise stated.

Digital tickets are delivered by email to the address provided at checkout. Please ensure your email address is correct. Tickets are usually delivered instantly, but in some cases delivery may take up to 24 hours.

No physical tickets are shipped.

Merchandise Shipping

Shipping Provider
All merchandise orders are shipped using Royal Mail.

Shipping Locations
We currently ship to addresses within the United Kingdom only.

Processing Time
Orders are typically processed within 2 to 4 business days. Business days are Monday to Friday, excluding UK public holidays.

Delivery Time Estimates

Royal Mail Standard, 2 to 5 business days
Royal Mail Tracked, 1 to 3 business days

Delivery times are estimates and not guaranteed.

Shipping Costs
Shipping costs are calculated at checkout based on item size, weight, and delivery method.

Tracking
Tracking details will be provided if a tracked service is selected.

Lost or Delayed Orders
If your order has not arrived within 7 business days of dispatch, please contact us with your order number.

Refund Policy

https://thegtistore.com/policies/refund-policy

Live Event Tickets

All live event ticket sales are final.

Tickets are non-refundable, non-returnable, and non-exchangeable once purchased. This includes postponed or rescheduled events unless otherwise stated by the event organiser.

Merchandise Returns

We offer a 30-day return policy on merchandise from the date you receive your item.

To be eligible for a return, items must be:

In the same condition as received
Unworn and unused
With original tags attached
In original packaging
Accompanied by proof of purchase

How to Start a Return

To request a return, contact support@thegtistore.com.

If approved, return instructions and the return address will be provided by email. Items returned without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

The following items cannot be returned:

Live event tickets
Sale items
Gift cards
Custom or personalised products
Perishable goods
Personal care items
Hazardous materials, flammable liquids, or gases

Exchanges

To exchange an item, return the original item first. Once approved, you may place a new order for the replacement.

European Union 14-Day Cooling-Off Period

If merchandise is shipped to an address within the European Union, you may cancel or return your order within 14 days of delivery, provided the item meets the return conditions. This does not apply to live event tickets or non-returnable items.

Refunds

Approved refunds are issued to the original payment method within 10 business days. If more than 15 business days have passed since approval, please contact support.

Privacy Policy

https://thegtistore.com/policies/privacy-policy

We collect personal information to operate and improve our services, including order fulfilment, customer support, marketing, fraud prevention, and legal compliance.

This may include your name, contact details, payment information, transaction history, device data, and communications with us.

Your data may be shared with service providers, payment processors, shipping partners, or where required by law. We take reasonable steps to protect your information, though no system is completely secure.

We do not knowingly collect personal data from children.

Depending on your location, you may have rights to access, correct, or request deletion of your personal data.

Terms of Service

https://thegtistore.com/policies/terms-of-service

By accessing or using this website, you agree to comply with these policies and all applicable laws.

The Terms of Service govern your use of the website, ticket purchases, merchandise orders, payments, content ownership, and limitations of liability. These terms apply to all visitors, users, and customers.

We reserve the right to update these policies at any time. Changes take effect once posted on the website.